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Showing posts from 2011

Be smart......

A smartphone is a mobile phone with added features that make it ‘smarter’. This means that apart from being able to make calls using the phone, you have features that a PDA or a computer can offer, like the following: It has a more elaborate and user-friendly operating systems, allowing smarter input, like with touch screens. The hardware improves the interface as well, e.g. full QWERTY keyboard, larger screen etc. Numerous applications software and productivity software can run on the smartphone , e.g. word processors, spreadsheets, organizers, mailers, browsers etc. It is equipped with enhanced multimedia features. Smartphones allow you to take and view pictures and video in many formats. A smartphone has one or two cameras. Multiple connectivity possibilities. A smartphone does not doesn’t use solely GSM to connect to the world, but also brings you the Internet through 3G , W-Fi and even Wi Max connections. A smartphone also easily connects into a LAN . Data transf

MOTIVATING THE FRONT LINE

Evolving technology and trends toward user self-service activities have changed the library patron’s experience.  But most librarians are quick to point out that, despite these changes, libraries (and their users) still require front-line human interaction provided by circulation, or access services, employees. Front-line employees are the library’s foremost representatives: whether librarians, paraprofessionals, temporary employees or security guards, these workers are usually the first faces patrons see on entering the library and the last they see on leaving. Because of the visibility of these front line employees, it is crucial that these public ambassadors are motivated: their treatment of users determines whether the atmosphere of the library is warm and friendly, or distant and aloof. Moreover, access services employees provide services daily to users of varying ages, intellectual abilities, cultural backgrounds, ethnicity and economic status.  Thus, every effort should be